Política de reembolso

Because of the nature of our products we cannot accept returns, however we offer refunds and/or replacements for the following reasons (after further investigations):

• Damaged fruits or any perishable product if the carrier messed it up.
• Late delivery or improper handling caused by carrier (for DDP sales), resulting in item spoilage or damage.
• Missing items from your pallet or box.

To be eligible for a refund, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at exportation@cultama.ec with a picture of the spoiled item. Resolutions to reported issues are on a case by case basis. These may include replacement of the product in question, credit towards your next PO, or a partial/full refund. Items sent back to us will not be accepted.

You can always contact us for any refund question at exportation@cultama.ec. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your report, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.